Are your colleagues customers too?! How do you build a Service Oriented organisation? The programme provides a solid basis for providing quality services to internal customers. Are your colleagues customers too?! How do you build a Service Oriented organisation? The programme provides a solid basis for providing quality services to internal customers.
How do conflicts arise? Can we transform them productively? The programme answers practical questions about intelligent conflict resolution. How do conflicts arise? Can we transform them productively? The programme answers practical questions about intelligent conflict resolution.
Have you ever felt that the arguments you bring up hit like a wall? Do you sometimes feel that your interlocutors don’t “buy” your proposals? Learn persuasion and argumentation techniques that work on target. Have you ever felt that the arguments you bring up hit like a wall? Do you sometimes feel that your interlocutors don’t “buy” your proposals? Learn persuasion and argumentation techniques that work on target.
How to achieve collection targets and customer satisfaction? Which is the way? Tools, techniques and attitude in a results-oriented programme. How to achieve collection targets and customer satisfaction? Which is the way? Tools, techniques and attitude in a results-oriented programme.
Instrumente de analiza rationala si abilitati de a actiona lucid in situatii cu grad ridicat de incertitudine si risc Instrumente de analiza rationala si abilitati de a actiona lucid in situatii cu grad ridicat de incertitudine si risc
Ai simtit vreodată ca argumentele pe care la aduci se lovesc ca de un zid? Ai simtit uneori ca interlocutorii nu “cumpara” propunerile tale? Deprinde tehnici de persuasiune si argumentare care merg la tinta. Ai simtit vreodată ca argumentele pe care la aduci se lovesc ca de un zid? Ai simtit uneori ca interlocutorii nu “cumpara” propunerile tale? Deprinde tehnici de persuasiune si argumentare care merg la tinta.
